Payment Options by GTL Real Estate, GA and FL Property Management

Payment Options by GTL Real Estate, GA and FL Property Management


(mild electronic music) – Hi, Todd Ortscheid here
with GTL Real Estate. This video, I wanted to talk about your various payment options on how you can pay your rent or any other fees or
anything you might owe. There’s several different options. We try to make it really easy, a lot of different ways for you to pay. The number one way that we recommend, this is what we encourage everybody to do, is to set up an automatic bank draft from your checking account. You have to have a checking
account for this, obviously, so if you don’t have a checking account it won’t work for you. We would recommend you get one. But this option works
only for those people who have a checking account,
but if you do have one, this is by far the best way
to take care of your rent, because it is free. There’s no additional fee
or anything related to it. You just pay whatever amount you owe. Nothing’s tacked onto that. And the way to do that is to set it up to happen automatically. So you wanna do what your resident portal calls a automatic ACH
or an automatic eCheck. And the way that works is you just put in your checking account number
and your routing number, which you can find on
the bottom of your check from your checking account. You put that in, you
tell it how much to draw, tell it what date. Don’t put an end date on that unless there’s some reason you want that to stop on a certain date. It’s best to leave that blank,
and that way it’ll continue to go out until you vacate the property, so that way you won’t forget it. So you set that up, it’ll automatically pull that money outta your account every single month on that same day, and then you’ll never have
to worry about it again. Of course you do need to make sure you actually have the
money in your bank account. You don’t wanna bounce a check, ’cause there would be a fee for that. But otherwise, there’s no
fees associated with that, happens automatically so you can’t forget and get a late fee, that’s by far the best
way to make your payments. After that, we would say
probably the next best way to make payment, and
this works really well for people who don’t
have a checking account, is to use the RentMoney system. And you’ll find this
in your resident portal under one time payments, and it’s got the RentMoney option there. You click on that, you
can print off a voucher that has an account number
and instructions on it that you can take to a Walmart,
an Ace Cash Express, Kmart, you know there’s a lot
of different locations. You can actually search for a
location there that takes it. There’s about 55,000 places
all across the country that will take these payments from you. So let’s say you print it off
and you wanna go to a Walmart. You just go to the customer
service counter at Walmart with this voucher that you print off that has the instructions on it. You hand that to them
along with your cash. They take your cash, they
plug it all into their system, and then that money goes
directly into our bank account. Now they do charge a fee for this, it’s about $3.75 for most of you. It’s based on the rent amount, but that’s about what
it should be for you. And that way it just, it happens
instantaneously basically, you know, within a couple of minutes of you making that
payment at that counter, it shows up in our system on your ledger. It automatically gets applied
towards whatever you owe, and it’s just taken care of. So that’s the second best
way to make your payment. You can do that with cash,
and you have to use cash. You can’t take a check or money order or anything like that to a
location, you have to take cash, but that’s a really easy way to do that, because there’s pretty
much a Walmart everywhere no matter where you’re located,
so it makes it real easy. After that, the other options, you know we still offer other options, but it starts to get a little pricey. So the other option is you can
pay on your resident portal using a credit card or a one time eCheck. So there’s two different
ways you can do this. You can set up an automatic
payment from your credit card, sorta works just like
the automatic bank draft, but it’s pulling from a
credit card or a debit card. The problem with this is the
payment processor charges a fee for paying with a card, so if you do that, they’re gonna charge you $31, so you have to pay that fee along with it. If you need to use a credit card, though, I mean it’s a way to do that. The other option is a one time payment. You can do the same thing
with your credit card, so it doesn’t have to
be an automatic thing, you can just do it on that same day, I just wanna make a payment
today, for example, for $300, let’s say you wanna pay a
portion of your balance. You can do that, but it’ll
charge you for a $31 fee if it’s a credit card or
debit card, or a $25 fee if it’s pulling from your
checking account on the same day. So again, that’s pretty expensive, so we don’t recommend doing
those same-day payments or recurring credit card payments. If you’re gonna pay electronically, we recommend you set it
up as an automatic payment from your bank account
to avoid those fees. And then the final way to pay is just making an
old-fashioned paper payment. You can pay with a money
order or a cashier’s check, or a personal check even, at our office. You can bring that into the
office or you can mail it. Now if you do this, there’s
an extra fee for it. There’s a $10 that covers our costs that are involved with
accepting these payments. We have to go down to the bank, and there’s a whole lot of hassles, and staff workload
that’s involved in that, so there is a $10 fee for
making a payment that way. It’s why we don’t recommend it. But we will take those payments,
though a lot of companies have stopped taking them completely, but we still try to do that. We do have to charge that extra $10 fee. Now the important thing to remember here is if you mail that payment, remember that we aren’t
responsible for the post office. So if the post office is
late getting that to us, then you’ll be responsible for a late fee. Or if they lose it in the mail,
if they lose a money order, it is a lot of work to get
them to cancel that money order and give you your money back. We’ve had some tenants do
this, it can take two months for them to give you your money back if you have to cancel a lost money order. So, and then in the mean time, you’re still having to pay your rent, so you’re having to come
up with the money again in order to pay your rent while you wait for the post office or the gas station, whoever issued you that money order, to give you your money back. So we really don’t recommend
you mail these payments. That can turn into a big mess. But if you absolutely have
to, it’d probably be better for you to send it by FedEx or you know, next day Priority Mail, so
there’s a tracking number and everything like that on it. But we really recommend if
you’re gonna make a payment with a paper payment method, you should probably just
bring it into the office, because you’re responsible for getting the payment here on time, so if the post office
is late or they lose it, that’s your responsibility, so
we don’t really recommend it, but that option is still available to you. Just remember to include that
extra $10 paper payment fee to cover the cost of that. So those are the various options. If you have any questions about any of those payment methods, send us an email at
[email protected] We’ll be happy to answer
those questions, thanks. (mild electronic tones)

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