Collections Strategy Careers #foraliving — American Express

Collections Strategy Careers #foraliving — American Express


Title:
Collections Strategy Careers #foraliving – American Express Description:
For more information visit http://www.americanexpress.com/foraliving. See Wai sharing his experience working in
Phoenix within Global Credit Administration Transcript:
For a big company and Ive been at other big companies this still feels like a very small
company. You do get the exposure to senior leaders when you need it. Our biggest focus
right now is really the mobile phone. As phones develop the phone is no longer just a phone.
Its your device where your calendar is the device where you check your email the device
where you check your bills pay your bills. We know the card member will always have their
mobile device on them. If you look at the bills that people pay its usually the first
bill most people pay. They cant live without it. The progress I had is really meshing a
new project that we had in 2008. Im thinking back quite a bit but you know we had this
major project basically. Organize our phone numbers that we had for our card members figure
out how to dial those phone numbers and be able to implement that strategy across the
globe. Now its the most exciting thing. Seeing the roll rates come down seeing our collection
rates go up. Now anytime we talk about the phone numbers I get called on. I think thats
where the legacy comes in. American Express is really good about workplace balance. Theyre
really good about youve got to have a life outside of work. Youve got to cherish that
time outside of work. I think thats been the biggest push. When I was a consultant before
it was all about traveling working for the client billing hours. Here its really more
about what you do not all the time you put into it. Tags:
American+Express Amex+Careers Amex+Jobs Phoenix+Jobs Global+Careers Collections+Strategy Director+Jobs
Credit+Analysts

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